What this statement is about

This statement explains how accessible our website and services are. It covers:

The Claru website (claru.co.uk)
The Easy Read documents we create
How we follow accessibility rules
How to report accessibility problems

Our promise to you

We want everyone to be able to use our website and documents. We work hard to make sure people with disabilities can access our services.

We believe accessibility is a human right. Everyone should be able to:

Use our website easily
Understand the information we provide
Get help when they need it

How we make things accessible

On our website

Keyboard navigation: You can use our website with just a keyboard

Screen readers: Our website works with screen reading software

Clear language: We use simple words and short sentences

Good colour contrast: Text is easy to read against backgrounds

Descriptive links: Link text tells you where you'll go

Clear headings: Pages are organised with proper headings

In our Easy Read documents — content and layout

UKAAF principles: We follow UK accessibility guidelines

Simple language: Short sentences and common words

Clear layout: Plenty of white space and logical structure

Accessible fonts: Easy-to-read typefaces at 18pt minimum, left-aligned

High contrast: Black text on white — 21:1 ratio, well above the WCAG AA minimum

Left-aligned text: No justified text, which can create uneven spacing that makes reading harder

In our Easy Read documents — digital accessibility

Both our PDF and Word outputs include digital accessibility features for people using assistive technology.

Navigable headings: Every section heading is registered as a named destination. Screen readers and PDF viewers can jump between sections.

Image descriptions: All images include alt text descriptions read aloud by screen readers

Correct reading order: Content is structured so screen readers follow the logical flow of the Document

Document metadata: Title and language are declared so assistive technology can identify and read the Document correctly

Word: full heading structure — our Word output uses native heading levels (H1, H2, H3) so screen readers can navigate by heading and announce document structure

Word: native list markup — bullet points use proper list elements, so screen readers announce "list, 3 items" rather than just reading bullet characters

Accessibility standards we follow

WCAG 2.2 AA — our Website

We aim to meet WCAG 2.2 AA standards for the Claru website itself. These are international rules for making websites accessible. We test our website regularly and fix problems when we find them.

What we can say for the website

Keyboard access: All functions work with keyboard only
Screen reader support: Proper headings, labels, and alt text
Colour contrast: Text meets minimum contrast requirements
Text scaling: Text can be enlarged up to 200% without problems
Focus indicators: Clear visual focus for keyboard users

What we're still working on

We are honest about where we are still improving.

PDF structure tree: Our PDFs include bookmarks and image alt text, but do not yet have a full PDF/UA structure tree (ISO 14289). This is the standard required for complete WCAG compliance on PDF files. We are actively working toward this.
User testing: We have not yet tested our documents with real assistive technology users. We plan to do this.
Expert audit: A formal WCAG audit by an independent specialist is on our roadmap.

Known accessibility issues

We believe in being open about known limitations. Here is what we know about right now.

PDF Documents — partial digital accessibility

Our PDF output includes bookmarks, image alt text, and correct reading order. However, it does not yet include a full PDF structure tree (PDF/UA, ISO 14289). Without this, some screen readers may not reliably announce image descriptions or document structure. If you need maximum screen reader compatibility today, we recommend downloading the Word version.

We are always improving

We regularly check our Website and Documents and fix problems when we find them. If you find something we have missed, please tell us — your feedback directly shapes what we work on next.

Tell us about accessibility problems

Found an accessibility problem?

Please tell us about it. Your feedback helps us make things better for everyone.

Send Us Feedback

What to include in your report

What page you were on
What you were trying to do
What went wrong
What assistive technology you're using (if any)

We'll get back to you within 5 working days.

Technical information

How we built our website

Our website uses:

HTML5: Modern, semantic markup
CSS3: Responsive design that works on all devices
Bootstrap: Accessibility-focused framework
JavaScript: Enhanced functionality with accessibility in mind

Legal requirements

This accessibility statement applies to claru.co.uk.

UK legal requirements: We follow the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, even though we're not required to as a private company. We believe accessibility should be standard for everyone.

When we update this statement

We review this statement regularly and update it when:

We make changes to our website
We find new accessibility issues
We fix accessibility problems
Accessibility standards change

This statement was last updated: 17th April 2026

Accessibility Statement