Accessibility Statement

How we make our website and documents accessible for everyone

What this statement is about

This statement explains how accessible our website and services are. It covers:

The Claru website (claru.co.uk)
The Easy Read documents we create
How we follow accessibility rules
How to report accessibility problems

Our promise to you

We want everyone to be able to use our website and documents. We work hard to make sure people with disabilities can access our services.

We believe accessibility is a human right. Everyone should be able to:

Use our website easily
Understand the information we provide
Get help when they need it

How we make things accessible

On our website

Keyboard navigation: You can use our website with just a keyboard

Screen readers: Our website works with screen reading software

Clear language: We use simple words and short sentences

Good colour contrast: Text is easy to read against backgrounds

Descriptive links: Link text tells you where you'll go

Clear headings: Pages are organised with proper headings

In our Easy Read documents

UKAAF principles: We follow UK accessibility guidelines

Simple language: Short sentences and common words

Clear layout: Plenty of white space and logical structure

Accessible fonts: Easy-to-read typefaces at good sizes

Accessibility standards we follow

WCAG 2.2 AA Standards

We aim to meet WCAG 2.2 AA standards. These are international rules for making websites accessible. We test our website regularly and fix problems when we find them.

What we can guarantee

Keyboard access: All functions work with keyboard only
Screen reader support: Proper headings, labels, and alt text
Colour contrast: Text meets minimum contrast requirements
Text scaling: Text can be enlarged up to 200% without problems
Focus indicators: Clear visual focus for keyboard users

What we're still working on

We haven't tested everything with real users yet. We're working on:

Testing with people who use assistive technology
Getting feedback from users with different disabilities
Regular accessibility audits by experts
Improving based on user feedback

Known accessibility issues

We don't know of any major accessibility problems right now. If you find any, please tell us.

We're always improving

We regularly check our website and fix any problems we find. We also add new features to make things more accessible.

Tell us about accessibility problems

Found an accessibility problem?

Please tell us about it. Your feedback helps us make things better for everyone.

Send Us Feedback

What to include in your report

What page you were on
What you were trying to do
What went wrong
What assistive technology you're using (if any)

We'll get back to you within 5 working days.

Technical information

How we built our website

Our website uses:

HTML5: Modern, semantic markup
CSS3: Responsive design that works on all devices
Bootstrap: Accessibility-focused framework
JavaScript: Enhanced functionality with accessibility in mind

Legal requirements

This accessibility statement applies to claru.co.uk.

UK legal requirements: We follow the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, even though we're not required to as a private company. We believe accessibility should be standard for everyone.

When we update this statement

We review this statement regularly and update it when:

We make changes to our website
We find new accessibility issues
We fix accessibility problems
Accessibility standards change

This statement was last updated: 1st January 2025