Easy Read for Housing Associations & Landlords

Easy Read in Housing

Imagine a tenant trying to understand a Tenancy Agreement filled with legal terminology, or a Repairs Policy written in complex language.

Or consider a vulnerable resident struggling to read a Notice Letter about their rent, unsure what action they need to take.

In these moments, clear, accessible communication helps your tenants understand their rights and responsibilities, reducing disputes and improving tenant satisfaction.

Legal Duties for Housing Organisations

Under the Equality Act 2010, housing associations and landlords must make reasonable adjustments for tenants with disabilities.

This includes making information accessible for tenants and residents with learning disabilities or communication difficulties.

Easy Read supports these duties by presenting housing information clearly - combining simple language with visual structure and consistent design.

How Claru helps Housing Organisations

Claru helps your team create Easy Read materials for tenants and residents as they are needed.

You can convert existing documents into accessible versions in minutes, without the cost or delay of commissioning new ones.

Developed in line with UKAAF principles, Claru aligns with the accessibility standards recognised across UK housing sectors.

You can use Claru for :

• Tenancy Documents
  • Tenancy Agreements
  • Rent Letters and payment information
  • Notice Letters
• Information and Policies
  • Repairs Policies and procedures
  • Complaints Procedures
  • Community information and newsletters

Where documents include personal data, upload a template or anonymised version, then add specific details after conversion.

Practical ways to tailor your Claru document for Housing

Claru gives you options to customise the output of your conversion. Here are our suggestions for how to customise your housing-related document, but feel free to experiment according to your specific scenario.

You can choose the relevant domain. For housing documents, choose Housing/Property.

Choose the relevant audience, reading level, and document purpose, based on your expected use-case.

Select any people or roles mentioned in your document. For example a housing document may feature Manager or Family Member.

Finally, choose the Local Council or General/Private Company organisation-type.

Confirm that the options shown are what you selected, and click convert. The AI converter uses a smart algorithm to align your document and its images with the chosen context, to give you the most relevant Easy Read document possible.

What we do

We help housing associations and landlords make Easy Read documents.

Easy Read makes information easier to understand.

Why Easy Read matters in Housing

Your tenants need to understand their Tenancy Agreement.

They need to understand letters about rent.

Sometimes these documents are hard to read.

Easy Read makes information clear for everyone.

This helps tenants understand their rights.

The law says you should do this

Housing organisations must follow the Equality Act 2010.

This law says you must make reasonable adjustments for people with disabilities.

Easy Read helps you do this.

How Claru helps you

Claru makes Easy Read documents quickly.

You can create them in minutes.

It costs much less than paying someone to do it for you.

Claru follows UKAAF principles.

You can use Claru for :

• Tenancy Agreements
• Rent Letters
• Notice Letters
• Repairs information
• Complaints Procedures

How to make your Claru document right for Housing

Claru lets you choose options for your document. Here are our suggestions for housing documents.

You can choose what type of document it is. For housing documents, choose Housing/Property.

Choose who will read it and how simple the language should be.

Choose the people in your document. Housing documents might have Manager or Family Member.

Choose your organisation type. Pick Local Council or General/Private Company.

Check your choices are correct and click convert. Claru will make images and text that match your document type.